Legal & Transparency

Refund Policy

Match Analytics AI. Current checkout is Paddle Sandbox only. No Live purchases are enabled. This page explains the support route and policy boundaries for a future commercial launch.

Pre-launch policy · Professional legal review pending · Updated 3 September 2026

1. Current Sandbox status

Sandbox payment integration is complete. Test transactions are not Live customer charges. The application does not provide a refund or cancellation control and no such capability is implied by its UI.

2. Future Live purchase terms

Applicable checkout disclosures, mandatory consumer rights and Paddle's Refund Policy govern refund eligibility for purchases processed by Paddle. This preview does not introduce a blanket no-refund rule or reduce statutory rights.

3. How to request help

For a future Live purchase, use the support or receipt link supplied by Paddle, or Paddle buyer support. Product access issues should also be sent to the verified channel on Contact once published. Include a transaction reference and explanation, never full card details.

4. Availability and review

Unreleased model/AI features and limited provider coverage are disclosed on Pricing. Before any Live sales, the operator must verify the support channel, renewal-management process and final product-specific policy. Refund decisions and timing must not be promised by an unimplemented frontend control.

5. Your rights

Nothing in this policy limits non-waivable rights. Legal review and verified operating details remain necessary before commercial launch.